Heimer Engineering New York pre-purchase home, building, condo, and co‑op inspection

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Licensed Engineer Home
Building, Condo and Co-op
Inspections at Competitive Fees

Heimer Engineering℠
Complaints, Reviews,
and Recommendations

Pre-Purchase Home, Building, Condo, and Co-op Inspections in Manhattan, Queens, Brooklyn, Bronx, Staten Island, Nassau, Suffolk, Rockland, Putnam, and Westchester

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Heimer Engineering PC BBB Business ReviewMany websites allow consumers to rate, recommend, or complain about a company. These reviews both assist and mislead consumers. The websites that post these reviews survive by generating advertising revenue. They are looking to bring visitors to the site.

Positive reviews show satisfied clients. Negative reviews from clients show us how to make future clients satisfied. Negative reviews from sellers are the equivalent of positive reviews from clients.

Organizations like the Better Business Bureau, which requires verification of complaints, give Heimer Engineering℠ an A+ rating. The Better Business Bureau provides a level playing field where both the business and the client get equal input. And the Better Business Bureau gives Heimer Engineering℠ an A+ rating.

When both the business and
client have equal input,
Heimer Engineering℠
has an A+ rating

Moderated reviews are posted at the discretion of whoever runs the website. The reviews may be chosen because they sound interesting, are posted by paying members or members who post a lot of reviews, or because the website owner is offering to remove the bad review in exchange for advertising dollars.

Complaint Analysis

Heimer Engineering℠ performs thousands of inspections every year. Many home inspectors work part-time, and perform one inspection on a weekend. Statistically, Heimer Engineering℠ will receive more complaints than the part-time home inspectors. Less than one inspection in 2,500 generates a complaint.

Your Privacy
is Important

House for sale, with a couple who have decided to purchase the house.Some pre-purchase inspection companies post lists of complimentary emails, letters, and phone calls they receive. Heimer Engineering℠ receives far, far more complimentary feedback than negative feedback. We only post snippets of this positive feedback, and only if the location or reviewer cannot be identified. Your privacy is important.

Some companies post a list of the addresses they have inspected. Posting the address where an inspection has been performed reveals confidential information and violates our client's trust.

Heimer Engineering℠ values its client's privacy. You will never see Heimer Engineering℠ post the positive feedback we receive. You will never see us post a list of the addresses we inspected. We receive a lot of positive feedback. You can also be assured that Heimer Engineering℠ values every client's privacy.

Privacy Policy

Read Reviews of
Heimer Engineering℠

Heimer Engineering PC BBB Business ReviewHeimer Engineering℠ invites you to read reviews of our company. Heimer Engineering℠ is not afraid of negative reviews, because they are not the truth. If you read the reviews, you will find inconsistencies. Every business has some unhappy clients. Read the reviews, and then look through Heimer Engineering's℠ website and see if the reviews are consistent with the services Heimer Engineering℠ provides.

To help you find reviews, the following links are reviews that can be found by searching Google for Heimer Engineering℠ reviews:

Yelp's reviews

Better Business Bureau reviews

Pissed Consumer reviews

A Google Books review

A Topix review

Emailed Comments to
Heimer Engineering℠

Heimer Engineering PC BBB Business ReviewOrganizations like the Better Business Bureau, which requires verification of complaints, give Heimer Engineering℠ an A+ rating. The Better Business Bureau provides a level playing field where both the business and the client get equal input.

The following are excerpts of client emails. The comments have been edited to remove identifying information, and correct spelling errors.

Thank you for sending …. He explained everything and was very patient with us.

J…, Suffolk County

I was a little annoyed that … didn't talk much during the inspection. After the inspection, … went over everything. It was obvious that … was concentrating on the house.

L…, Queens

My first deal didn't go through because the sellers backed out. I need another inspection. We loved … Please send … again.

O…, Westchester County.

Thank you for sending…. Not only did he do a great job, but he called me back on a Friday evening because I needed an answer right away.

"…said he was an Engineer. Turns out he only used a computer program written by an Engineer. Now the sellers won't accept anything the guy said. So I need to pay for an inspection by a real Engineer."

K…, Brooklyn

"We hired a Home Inspector. We've lived in apartments since we were married and didn't know better. The inspector said there was a crack in the foundation. The inspector said an Engineer needed to tell me if it was a problem. My broker said to call Heimer Engineering. Heimer sent an Engineer who said it was not structural. Heimer's Engineer also told me that the electrical service was good (the inspector told me to replace it) and that the chimney only needed pointing (the inspector told me to put new bricks on the chimney). And the Engineer cost less, because he didn't test for radon and didn't charge extra for termites. Next time, I'll get an Engineer the first time."

S…, Nassau County

The old house needed work, but it was big and cost less than other houses. The floor was sagging, so I had an inspector come who said he could tell me about the floor sagging. He didn't say a word about the sagging, so I asked him. The inspector told me to get an Engineer to check the floor sag. So I paid an Engineer after I paid the inspector. Good thing, because Heimer Engineering showed me there were serious problems because of the way this 100-year-old house was built. I got an estimate from a contractor for $90 thousand to rebuild the porch and the second floor. No thank you, deal's off. The broker said I was smart to get an Engineer. I'll use Heimer Engineering for the next inspection!

B…, Westchester County

 

Complaint Analysis

It is easy to post complaints on the web or file a complaint with the Better Business Bureau. Posting or filing a complaint does not require you to prove what you say is true.

Below is a sample of complaints that came in to Heimer Engineering's℠ office. These particular complaints were matched up against actual inspections performed. Our privacy policy prohibits us from being more specific.

What the posted complaint saidThe rest of the story
"...the Engineer missed termite damage"The report indicated the presence of termites and the need for a termite treatment.
"...you missed water in the basement"The report stated there was evidence of water in the basement. The client contacted us directly, and we pointed out that the report said there was water in the basement. The client's response was, "I didn't think you were serious about that."
"The bathroom sink did not work."The report recommended that a plumber repair the sink.
"There was also a tree branch through the roof that you missed."This inspection was performed before Hurricane Sandy. Hurricane Sandy caused a tree branch to fall, which damaged the roof.
"The Engineer was wrong about the age of the roof and heating system."   This was posted by a seller, who was unhappy that we found defects in the house.
"The attic hatch was in the wrong place."The attic in this house was accessed by a stairway.
"I found termites in my house."The termites developed 10 years after the inspection.
"You said the heat did not work, but the seller said it worked. When we brought (sic) the house, the heat did not work. What are you going to do about it?"We have no control over whether the client follows our recommendations.
"After removing the walls, we found termites."The report indicated basement termite damage, and that there was likely termite activity behind the walls.
"We found a broken window and damaged roof shingles when we moved in"The damage was caused by Hurricane Sandy after the inspection.
"The Engineer was 15 minutes late"In New York there is traffic. But the most important thing is staying as long as necessary at an inspection site to complete the job. Be assured that we will stay at your site as long as necessary.
"The Engineer was rude"While performing an inspection, it is necessary to concentrate on what we are examining. We are not at the site to socialize. Paying attention to the condition of the house may be perceived as rude, but it is just doing our job properly.
"The purpose of this inspection was to develop a punch list..."  The complaint then went on to list perceived deficiencies and complain about rudeness.All of the deficiencies in the condo were listed in the report.
"***** from Heimer Engineering asked for written permission from the seller before they would talk to me."The person who posted the review was not our client. We respect our Client's privacy and keep the report confidential.
Heimer Engineering missed the ... problems that I pointed out to them.This client had called us and requested a refund because the seller would not renegotiate the price. The client threatened to post numerous bad reviews if we did not refund his fee.
***** never called me backMessages without names and phone numbers cannot be returned.
The Engineer...The review was posted from a client in a state where Heimer Engineering does not perform inspections
The Engineer didn't have a flashlightAll of the Engineers bring flashlights to the site.
The Engineer shouldn't have told me the water meter was missing. The seller installed it and did it wrong. I was fined by New York City because the seller installed the meter wrong.Heimer Engineering has no control over how the seller makes a repair.

People can post anything they want on the Web. Just as with everything else on the Web, carefully consider the source before drawing any conclusions.

Better Business
Bureau Complaints

 Heimer Engineering PC BBB Business Review.The Better Business Bureau website lists several complaints regarding Heimer Engineering's℠ Professional Engineers. Heimer Engineering has made a good faith effort to resolve the complaints. Heimer Engineering℠ is a Better Business Bureau Accredited Business, and makes every effort to resolve complaints. However, Heimer Engineering℠ can do nothing about clients who fail to read the reports, clients who ignore our recommendations, clients who listen to sellers who tell them the Engineer is wrong, etc.

To summarize the complaints that have appeared in the past (complaints posted in error do not appear in this list). Limited information is provided, as providing more specifics is a violation of the client's privacy and Heimer Engineering's℠ privacy policy.

  1. A client complained about several defects in the house that were not in the report:  The alleged deficiencies were included in the report.
  2. A client had a number of non-specific complaints related to work performed by a contractor completing renovations after the inspection:  We cannot control how a contractor performs work.
  3. A client complained about how electrical issues were reported: This client posted reviews on numerous websites. The client wanted a refund from us because the seller refused to fix an improperly wired light.
  4. A client complained about rusted metal: The metal was covered with paint at the time of the inspection, and the rust was detected when the client began chipping away at the paint. The metal only needed to be repainted.
  5. A client complained that a water meter was installed improperly: We brought the water meter issue to the attention of the client. The seller had an unlicensed person try to correct the issue.

In any business, there are going to be complaints. The above mentioned complaints account for less than 0.05% of the inspections performed by Heimer Engineering's℠ Professional Engineers.

Yelp Reviews

Heimer Engineering PC BBB Business ReviewHeimer Engineering℠ has not been able to identify many of the reviewers on Yelp. The reviews probably were posted about the wrong company or they were sellers.

We are not afraid of false negative reviews. Read the reviews carefully to find inconsistencies. Every business has some unhappy clients. Read the reviews, and then look through Heimer Engineering's℠ website and see if the reviews are consistent with the services Heimer Engineering℠ provides.

Yelp's reviews

Contact Heimer Engineering℠

Call for a Home InspectionHeimer Engineering New York pre-purchase home, building, condo, and co‑op inspectionsHeimer Engineering℠ is happy to help you. Senior Staff members are available Monday through Friday from 9 AM to 5 PM.  After 5 PM, please leave a message. Messages are checked during the day on Sunday, and Sunday evening through Thursday evening. Inspections are performed seven days a week.

Heimer Engineering's℠ inspection fees are competitive with non-Engineer's fees, especially when you consider that many non-Engineers charge extra for termite inspections, swimming pools, etc.

Inspection orders are taken by senior staff members. A real estate purchase is complex and you should be able to speak with someone who can answer your inspection questions.

To set up an appointment for a pre-purchase inspection or to find out about Engineering services or expert court testimony email Info@heimer.com, text 888.769.6910, or call 800.605.1500. If no staff member is in the office, leave a message.

Ask About a Web Discount

Heimer Engineering P.C. BBB Business ReviewHeimer Engineering℠ serves the Metro New York area, including New York City (Manhattan, Queens, Brooklyn, Bronx, Staten Island), Long Island (Nassau County, Suffolk County, and Upstate New York (Rockland County, Putnam County, and Westchester County).

Heimer Engineering℠ respects your privacy. Some home inspection firms share information with insurance, landscaping, home maintenance, moving, cable, mortgage, and other companies. You will not receive phone calls or solicitation emails from third parties as a result of providing us with personal information. For more information, see our Privacy Policy.

Call 911In the event of a life-threatening emergency call 911. Emergency situations need to be handled by first-responders who can evacuate buildings, shut utilities off, and take other steps necessary to preserve life.

Standards of Practice
and Code of Ethics

Our Licensed Engineers substantially adhere to the InterNACHI® Code of Ethics, to Subpart 197-4 of the State of New York Code of Ethics and Regulations for Home Inspectors, the ASHI® Standards of Practice, and the National Society of Professional Engineers (NSPE®) Code of Ethics. In the event of a  conflict, the Licensed Engineer uses Engineering judgment to decide what standard or Engineering principle takes precedence. All State of New York Licensed Engineers are bound by New York State Education Law Article 145.

Discounts

 
United States FlagAsk about a web discount. Discounts are also available for referrals (attorney, real estate broker, mortgage broker, co-worker, friend) first time buyers, senior citizens, military (army, navy, air force, marines, coast guard), first responders (police, ambulance, fire), municipal employees, security personnel, and union members.
 

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More Info

Inspections are performed only after the client signs a Pre-Inspection Agreement. Use of this website is governed by our Terms of Use. This website is made available for informational purposes and does not represent a professional opinion of your situation.

Heimer Engineering℠ performs home inspections, building inspections, condo inspections, and co-op inspections in the State of New York. Expert witness services are provided regarding playground injuries, parking lot, walkway, and stairway slip, trip, and fall.

The Heimer Engineering℠ website was designed and is maintained by Harold Krongelb PE. The contents of this website were written by Harold Krongelb P.E. This website is not intended to offer Engineering opinions or advice. Sitemaps and indexing information can be found at Page Sitemap, Image Sitemap, Mobile Sitemap, and Video Sitemap.

©1997-2018 Andrea and Harold Krongelb. All rights reserved. Used under license by Heimer Engineering PC.

Heimer Engineering PC
f/k/a Richard L Heimer PE PC
2171 Jericho Turnpike, Suite 230
Commack, New York, USA 11725-2947

New York Metro: 800.605.1500
New York Metro: 800.640.8090
New York Metro: 646.757.4500
Bronx, New York: 718.547.2000
Brooklyn, New York: 718.237.7777
Manhattan, New York: 212.563.4777
Long Island, New York: 516.487.2100
Long Island, New York: 631.549.2500
Nassau County, New York: 516.487.2100
Putnam County, New York: 845.638.4900
Queens, New York: 718.544.3000
Staten Island, New York: 718.227.5000
Suffolk County, New York: 631.858.5500
Suffolk County, New York: 631.288.3900
Suffolk County, New York: 631.549.2500
Westchester County, New York: 914.576.6100
Fax: 631.858.5599, 646.795.4571
Text: 888.769.6910
URL:
Email: Info@heimer.com