646.757.4500 • 800.605.1500
Heimer Engineering Complaints,
Reviews, And Recommendations
Insight Only An Engineer Offers
Home, Building, Condo, and Co-op Inspections
in Manhattan, Queens, Brooklyn, Bronx,
Staten Island, Nassau, Suffolk, Rockland,
Putnam, and Westchester
646.757.4500 • 800.605.1500
An Engineer's inspection, a pre-purchase inspection, and a termite inspection. You receive four reports: an onsite verbal report, an onsite written report, an emailed written report, and a termite report. Call 800.605.1500 or 646.757.4500 if you have questions. We are happy to help you.
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Many websites allow consumers to rate, recommend, or complain about a company. These reviews can both assist and mislead consumers. The websites that post these reviews survive by generating advertising revenue. They are looking to bring visitors to the site.
Positive reviews show satisfied clients. Negative reviews from clients show us how to make future clients satisfied. And negative reviews from sellers are the equivalent of positive reviews from clients.
Organizations like the Better Business Bureau, which requires verification of complaints, give Heimer Engineering an A+ rating. The Better Business Bureau provides a level playing field where both the business and the client get equal input. And the Better Business Bureau gives Heimer Engineering an A+ rating.
When both the business and the
client have equal input, Heimer
Engineering has an A+ rating
Moderated reviews are posted at the discretion of whoever runs the website. The reviews may be chosen because they sound interesting, are posted by paying members or members who post a lot of reviews, or because the website owner is offering to remove the bad review in exchange for advertising dollars.
Heimer Engineering's Engineers performs thousands of inspections every year. Many home inspectors work part-time, and perform one inspection on a weekend. Statistically, Heimer Engineering will receive more complaints than the part-time home inspectors. Less than one inspection in 1000 generates a complaint.
Your Privacy Is Important
Some pre-purchase inspection companies post lists of complimentary emails, letters, and phone calls they receive. Heimer Engineering receives far, far more complimentary feedback than negative feedback. We do not post this positive feedback.
Some companies post a list of the addresses they have inspected. Posting the address where an inspection has been performed reveals confidential information and violates our client's trust.
We value our client's privacy. You will never see Heimer Engineering post the positive feedback we receive. You will never see us post a list of the addresses we inspected. Be assured that there is a lot of positive feedback. You can also be assured that we value every client's privacy.
Please Read The Reviews
Of Heimer Engineering
Heimer Engineering invites you to read reviews of our company. We are not afraid of negative reviews, because they are not the truth. If you read the reviews, you will find inconsistencies. Every business has some unhappy clients. Read the reviews, and then look through our website and see if the reviews are consistent with the services we provide.
To help you find reviews, the following links are reviews that can be found by searching Google for Heimer Engineering reviews:
It is easy to post complaints on the web or file a complaint with the Better Business Bureau. Posting or filing a complaint does not require you to prove what you say is true.
|What the posted complaint said||The rest of the story|
|"...the Engineer missed termite damage"||The report indicated the presence of termites and the need for a termite treatment.|
|"...you missed water in the basement"||The report stated there was evidence of water in the basement. The client contacted us directly, and we pointed out that the report said there was water in the basement. The client's response was, "I didn't think you were serious about that."|
|"The bathroom sink did not work."||The report recommended that a plumber repair the sink.|
|"There was also a tree branch through the roof that you missed."||This inspection was performed before Hurricane Sandy. Hurricane Sandy caused a tree branch to fall, which damaged the roof.|
|"The Engineer was wrong about the age of the roof and heating system."||This was posted by a seller, who was unhappy that we found defects in the house.|
|"The attic hatch was in the wrong place."||The attic in this house was accessed by a stairway.|
|"I found termites in my house."||The termites developed 10 years after the inspection.|
|"You said the heat did not work, but the seller said it worked. When we brought (sic) the house, the heat did not work. What are you going to do about it?"||We have no control over whether the client follows our recommendations.|
|"After removing the walls, we found termites."||The report indicated basement termite damage, and that there was likely termite activity behind the walls.|
|"We found a broken window and damaged roof shingles when we moved in"||The damage was caused by Hurricane Sandy after the inspection.|
|"The Engineer was 15 minutes late"||In New York there is traffic. But the most important thing is staying as long as necessary at an inspection site to complete the job. Be assured that we will stay at your site as long as necessary.|
|"The Engineer was rude"||While performing an inspection, it is necessary to concentrate on what we are examining. We are not at the site to socialize. Paying attention to the condition of the house may be perceived as rude, but it is just doing our job properly.|
|"The purpose of this inspection was to develop a punch list..." The complaint then went on to list perceived deficiencies and complain about rudeness.||All of the deficiencies in the condo were listed in the report.|
|"***** from Heimer Engineering asked for written permission from the seller before they would talk to me."||The person who posted the review was not our client. We respect our Client's privacy and keep the report confidential.|
|Heimer Engineering missed the ... problems that I pointed out to them.||This client had called us and requested a refund because the seller would not renegotiate the price. The client threatened to post numerous bad reviews if we did not refund his fee.|
|***** never called me back||Messages without names and phone numbers cannot be returned.|
|The Engineer...||The review was posted from a client in a state where Heimer Engineering does not perform inspections|
|The Engineer didn't have a flashlight||All of the Engineers bring flashlights to the site.|
|The Engineer shouldn't have told me the water meter was missing. The seller installed it and did it wrong. I was fined by New York City because the seller installed the meter wrong.||Heimer Engineering has no control over how the seller makes a repair.|
People can post anything they want on the Web. Just as with everything else on the Web, carefully consider the source before drawing any conclusions.
Better Business Bureau Complaints
The Better Business Bureau website lists several complaints regarding Heimer Engineering's Professional Engineers. Heimer Engineering has made a good faith effort to resolve the complaints. Heimer Engineering is a Better Business Bureau Accredited Business, and makes every effort to resolve complaints. However, we can do nothing about clients who fail to read the reports, clients who ignore our recommendations, clients who listen to sellers who tell them the Engineer is wrong, etc.
- A client complained about several defects in the house that were not in the report: Our review of the report showed that the alleged deficiencies were included in the report.
- A client had a number of non-specific complaints, most apparently related to work performed by a contractor completing renovations after the inspection: We cannot control how a contractor performs work.
- A client complained about how electrical issues were reported: This client posted reviews on numerous websites. In speaking with this client, they wanted was a refund because the seller refused to fix an improperly wired light.
- A client complained about rusted metal: The metal was covered with paint at the time of the inspection, and the rust was only detected when the client began chipping away at the paint. In any event, the metal needed to be cleaned and repainted.
- A client complained that a water meter was installed improperly: Heimer Engineering brought the water meter issue to the attention of the client. The seller had an unlicensed person try to correct the issue.
In any business, there are going to be complaints. The above mentioned complaints account for less than 0.05% of the inspections performed by Heimer Engineering's Professional Engineers.
There is a review of Heimer Engineering (currently not recommended) that discusses the food that Heimer Engineering serves. Since Heimer Engineering is not in the restaurant business, clearly this review is misplaced. The fact that a review of the food Heimer serves comes up on Yelp shows that not all reviewers are careful.
We are not afraid of negative reviews, because they are false. If you read the reviews you will find inconsistencies. Every business has some unhappy clients. Read the reviews, and then look through our website and see if the reviews are consistent with the services we provide.
Contact Heimer Engineering 24/7
Heimer Engineering is happy to help you. Staff members are available to answer your questions from Monday through Friday from 9 AM to 5 PM. Messages are checked Sunday evening through Thursday evening. Inspections are performed seven days a week.
To set up an appointment for a pre-purchase inspection, or to find out about Engineering services or expert court testimony send Heimer Engineering an email, send a text to 888.769.6910, call 646.757.4500, or call 800.605.1500. If no staff member is in the office, leave a message. Remember to ask about a web discount.
Heimer Engineering serves the Metro New York area, including New York City (Manhattan, Queens, Brooklyn, Bronx, Staten Island), Long Island (Nassau County, Suffolk County, and Upstate New York (Rockland County, Putnam County, and Westchester County).
Heimer Engineering respects your privacy. Some inspection firms share information with insurance, landscaping, home maintenance, moving, cable, mortgage, and other companies. You will not receive phone calls or solicitation emails from third parties as a result of providing personal information.
In the event of a life-threatening emergency call 911. Emergency situations need to be handled by first-responders who can evacuate buildings, shut utilities off, and take other steps necessary to preserve life.
In addition to the webpage discount, discounts are available for referrals (attorney, real estate broker, mortgage broker, co-worker, friend) first time buyers, senior citizens, military (army, navy, air force, marines, coast guard), first responders (police, ambulance, fire), municipal employees, security personnel, and union members.
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Heimer Engineering performs home inspections, building inspections, condominium inspections, and co-op inspections in the State of New York. We do not perform inspections or recommend Inspectors or Engineers outside of the State of New York. We provide Licensed Professional Engineer consultation services including hurricane and storm damage and damage from adjoining construction. Expert witness services are provided regarding playground injuries, parking lot, walkway, and stairway slip, trip, and fall.
The website was designed by Harold Krongelb. Post design review was performed by Matthew John Rapisarda. Sitemaps and indexing information can be found at Page Sitemap, Image Sitemap, and Video Sitemap. Heimer Engineering's domains include www.heimer.com, www.expert-witness-ny.com, www.home-inspection-ny.com, www.professional-engineer.com, and www.home-inspection-engineer.com. Heimer Engineering posts updates on Facebook.
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(C) 1997-2018 Heimer Engineering PC. All rights reserved. Used under license by Heimer Engineering PC.
2171 Jericho Turnpike, Suite 230
Commack, New York, USA 11725-2947
• New York Metro Area: 800.605.1500, 646.757.4500
• Bronx, New York: 718.547.2000
• Brooklyn, New York: 718.237.7777
• Manhattan, New York: 212.563.4777
• Long Island, New York: 631.549.2500
• Nassau County, New York: 516.487.2100
• Putnam County, New York: 845.638.4900
• Queens, New York: 718.544.3000
• Staten Island, New York: 718.227.5000
• Suffolk County, New York: 631.858.5500, 631.288.3900
• Westchester County, New York: 914.576.6100
• Fax: 631.858.5599, 646.795.4571
• Text: 888.769.6910
• Coordinates: 40.8439215, -73.2871259
• URL: www.heimer.com
• Email: Info@heimer.com
International Standard of Industrial Classification of All Economic Activities (ISIC) Revision 4 Classification: 71
North American Industry Classification System (SAISC) Classification: 541330, 541350